Shipping and returns

The following information consists of shipping and return policies


When ordering something from the standard sizing line it will be shipped within 3 business days if it’s in stock, if it has to be made it will take 2 weeks.

If you would like to customize something to your own liking it will take 2-3 weeks to make adjustments.

If you have a request for a custom outfit it can take up 1-2 months (depending on the size and difficulty of the order). Feel free to contact me through the contact form for actual dates and deadlines.

Shipping costs and transit times

Delivery within the Netherlands standard 0-10kg will cost €6,75 and will take 1-5 business days.
Delivery to EU countries will cost €13,- and will take 7-14 business days.
Delivery to the UK will cost €18,50 and will take 14-20 business days.
Delivery to the rest of the world will cost €35,- and will take 15-30 working days.

(Prices and shipping are excl. VAT and delivery may be dependable on postal circumstances.)

Return policy

Unfortunately custom orders and orders made to custom sizes can not be returned. If there are any issues with your custom order please contact me within 7 days after your order has been delivered and we will try to find a fitting solution.

Standard sizing can be returned after initiating contact with ToveRain within 7 days of delivery. After receiving a return confirmation email, the item will have to be returned within 14 days. The buyer will be refunded within 5 business days after the item has been returned.

Returns will only be accepted if a garment has not been worn and is in the same shape as received. Please don’t wash the item and send your order back in its original packaging. The risk and return costs are the responsibility of the buyer, it is advised to use a Track and Trace method to track shipment. Please share your Track and Trace code with us to ensure a safe return and your refund.